Returns & Exchanges
At Private Label Extensions, we strive for excellence in every bundle; however, if you are not completely satisfied, we offer a 30-day return window for items in their original, unaltered condition. Please note that for hygiene reasons, hair that has been brushed, washed, or had the zip-ties removed cannot be accepted.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused hair extensions in their original packaging, ensuring all tags, labels, and hygiene seals are intact and clearly mark the RMA number on the outside.
Ship to Our Warehouse
Send your package using a trackable shipping service to our Atlanta headquarters; we recommend purchasing insurance as we are not responsible for items lost in transit.
Quality Inspection & Refund
Once our quality control team verifies the product's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing